Privacy Policy

This privacy statement only applies to persons who are located in the European Union.
All personal data that we obtain as a result of our interactions with you as a visitor to our website or as a (potential) customer will be collected and processed in accordance with applicable data protection legislation, in particular, the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR").

In this Privacy Statement, we explain what information we collect about you, what the information is used for and to whom the information is passed on. You will also find here what rights you have and how you can exercise them.

This statement covers both online and offline data collection.

This declaration may change from time to time (see point 9).

The controller of your personal data is:

Zeedijk-De Haan 17
8420 De Haan

Hereinafter referred to as "Dalu”.

If you have any questions regarding Dalu's processing of your personal data, you can always contact us at the contact details provided in paragraph 8.

Dalu processes your personal data for different purposes. Depending on how and why you communicate with us. However, Dalu strives to collect only the information necessary to achieve the desired purpose.

Order management
We process the personal data of customers when they place an order through our website. Such processing is necessary for the execution of the agreement between you and Dalu or is in our legitimate interest, i.e. to efficiently interact with our customers.

For the purposes set out above, we may share your personal data with third parties.

Our IT, cloud and software providers may also have access to your personal data for storage, maintenance or support purposes. Such service providers are in no way permitted to use your personal data for their own purposes and are always bound by a duty of confidentiality.

Your personal data will under no circumstances be shared with third parties for commercial purposes.

Your personal data will only be kept for as long as is necessary for its purpose. The retention period varies and depends on the sensitivity and nature of the data in question.

If we no longer need your personal data for the purpose described above, your data will be deleted or anonymised.

If you have opted to receive marketing communications from us, we will retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our products and services.

If we transfer your personal data to parties located outside the European Economic Area (e.g. because we use tools whose servers are located outside the EEA), we will ensure that the country of destination offers an adequate level of protection or that the necessary contact arrangements are made with that party.

Dalu undertakes to the best of its ability to take all reasonable measures to protect your personal data against misuse, loss and unauthorised access. These measures are always based on the current state of the art. For example, only authorised personnel will have access to your personal data.

You have various rights concerning the personal data we process about you. You can exercise these rights by contacting us using the contact details set out in section 8. Within the framework of our identification obligation, we may request you to provide us with a copy of your identity card.

Right of access and correction
If you wish to know which of your personal data Dalu processes and for what purposes, please contact us. You may also request that any incorrect personal data be corrected or that your data be amended.
Right of erasure and restriction
You have the right to request us to delete your personal data. It may be that certain data will be kept by Dalu after your request for deletion. For instance, because we have a legal obligation to keep the data for a certain period of time. If you have legitimate reasons to do so, you may request us to restrict the processing of your personal data. For example, because you dispute the accuracy of your personal data.

Right of objection
If the processing of your personal data is based on our legitimate interest or is part of the fulfilment of a task of general interest or public authority, you can object to the processing of your personal data in a substantiated manner.

Right to data portability
If we process your personal data on the basis of your consent or as part of the performance of the contract between you and us, you may request that we provide the personal data you have provided to us in a structured, commonly used and machine-readable form or transfer it to another data controller, provided that the processing is carried out by automated means.

Right to withdraw your consent
If Dalu's processing of your personal data is based on your (explicit) consent, you have the right to withdraw your consent at any time. The withdrawal of your consent, however, does not affect the lawfulness of the processing prior to the withdrawal.

Right to lodge a complaint
If you believe that Dalu is unlawfully processing your personal data and if you feel that you are not getting a fair hearing, you always have the right to lodge a complaint with the Data Protection Authority: 

Data protection authority
Drukpersstraat 35
1000 Brussels

The complaint should always be reported through the complaints form on the website of the Data Protection Authority.

Zeedijk 17
8420, De Haan

We reserve the right to amend this privacy statement from time to time. You will always find the latest version here.